EICR Landlord Cert
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Privacy Policy

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1. Introduction

This privacy policy explains how EICR Landlord Cert Ltd (company number 17316502, trading as EICR Landlord Cert) collects and uses your personal data when you visit our website at https://eicrlandlordcert.co.uk or contact us directly. We are registered at 128 City Road, London, EC1V 2NX, and we process your data in accordance with the UK GDPR and the Data Protection Act 2018. We may update this policy from time to time, and any changes will be posted on this page.

2. Information We Collect

When you fill in forms on our website, phone us, or email us, we collect personal information such as your name, email address, phone number, and property address. We also collect service and booking details, including the type of inspection you require, your preferred date and time, and any comments or additional information you provide.

We do not collect payment card details through our website. Payment for our services is taken after the inspection has been completed, either by bank transfer or cash to the engineer on site. We do not collect any technical or browsing data. See Section 7 for details on cookies and tracking.

3. How We Use Your Information

We use the personal data you provide to:

  • Process your booking and arrange your inspection.
  • Respond to your enquiry or provide a quote.
  • Contact you about your appointment, including confirmations and access arrangements.
  • Deliver your certificate or report after the inspection.
  • Maintain internal business records, including service records retained for the validity period of your certificate as required by law.
  • Comply with our legal and regulatory obligations.

We do not use your data for marketing, newsletters, or promotional communications.

4. Sharing Your Information

We do not sell, trade, or share your personal data with third parties for marketing purposes. We may share your details with the qualified engineer or assessor assigned to carry out your inspection, as they need your name, address, and contact number to attend the property. Where legally required, we submit data to official certificate registers, such as the National EPC Register for Energy Performance Certificates. We may also disclose your data if required by law or by a regulatory authority.

5. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectify any inaccurate or incomplete data.
  • Erase your personal data, where we are not legally required to retain it.
  • Restrict how we process your data in certain circumstances.
  • Object to processing based on our legitimate interests.
  • Receive your data in a structured, machine-readable format.

To exercise any of these rights, please email us at info@eicrlandlordcert.co.uk. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

6. Security

We take appropriate technical and organisational measures to protect your personal data. All form submissions on our website are transmitted over SSL-encrypted connections, and access to your data is restricted to authorised personnel. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies

This website does not use cookies, Google Analytics, Facebook Pixel, or any other tracking technologies. If we introduce cookies in the future, we will update this policy and implement a consent mechanism before any cookies are placed on your device.

8. Third-Party Links

Our website contains links to our social media profiles on Facebook, Instagram, and X. These are third-party platforms with their own privacy policies, and we are not responsible for their data collection practices. We recommend reviewing the privacy policy of any external site before providing your personal data.

For any privacy-related questions, please contact us at info@eicrlandlordcert.co.uk, call us on 0203 633 9146, or write to us at EICR Landlord Cert Ltd, 128 City Road, London EC1V 2NX.